Disclaimer

If you have any questions or would like to make a complaint, our contact details are listed on the left. You can also contact your adviser with any questions you may have.

Complaints

If you have a complaint about the services provided to you, you should take the following action:

1. Speak to your adviser about your concerns; or Call us on (03) 9292 0101
2. If, after speaking to us or your adviser, your complaint is not resolved within five (5) business days, please write to:
   Disputes Manager
   Findex Melbourne
   C/o Findex Mail Processing Team
   PO Box 1608 Mildura VIC 3502
   [email protected]

If we have not resolved your complaint within 30 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:
Australian Financial Complaints Authority
GPO Box 3 , Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
Email: [email protected]
Website: www.afca.org.au

You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.

Please refer to the Findex Client Complaints Management Policy for further information.