Starting his career in Production Planning and Logistics for a national glass supplier, Nick was quick to demonstrate a unique ability for re-engineering processes. He also began designing solutions for production inefficiencies resulting in significant improvements to quality control and turnaround times. This positioned Nick well to join Financial Index in 1994 as a consultant to map and re-engineer the existing processes and build some efficiencies in the operational model of the organisation.

Nick was integral to the development of the current YGM system, which has enabled FIWA to achieve the highest international quality service standard, ISO 9001:20080. Nick attributes much of the YGM system’s success to the vision and commitment that the FIWA management team continues to have for innovation and also to the culture of the staff throughout the organisation.

In his capacity as the company CIO, Nick has been instrumental in continuing to develop the cutting edge technology to service the ambitions of the Findex Group, which have helped the business to stay at the forefront of innovation and leading-edge technology. His responsibilities include:

• Directing the planning and implementation of enterprise IT systems in support of business operations
• Acting as an advocate for the organisation’s IT vision via regular written and in-person communications
• Approve, prioritise, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems
• Ensure IT system operation adheres to applicable laws and regulations

Nick believes that “when technology and people are properly managed, they become a vital investment to a business, not an expense.”