If you have any questions, you can contact us via the contact details on the left. You can also contact your adviser with any questions you may have.
If you have a complaint about the services provided to you, you should take the following action:
Findex Group Limited
GPO Box 4324 Melbourne VIC 3001
For services provided under an Australian Financial Services Licence or Australian Credit Licence:
If we have not resolved your complaint within 45 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:
GPO Box 3 , Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.