Disclaimer

If you have any questions, you can contact us via the contact details on the left. You can also contact your adviser with any questions you may have.

Complaints

If you have a complaint about the services provided to you, you should take the following action:

1. Speak to your adviser about your concerns; and
2. If, after speaking to your adviser, your complaint is not resolved within five (5) business days, please contact our Disputes Team via:

Disputes Manager

complaints@findex.com.au

03 92920101

Findex Group Limited

GPO Box 4324 Melbourne VIC 3001

For services provided under an Australian Financial Services Licence or Australian Credit Licence:

If we have not resolved your complaint within 45 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:

Australian Financial Complaints Authority

GPO Box 3 , Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: info@afca.org.au

Website: www.afca.org.au

You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.